Terms & Conditions
Driving Courses London is an Internet based driving school and its carefully selected instructors are independent, and work from their home address. All our instructors are fully qualified, CRB checked and approved by the Driver & Vehicle Standards Agency.
The Driving Courses London website is operated on behalf of driving instructors working under the drivingcourseslondon name and offering intensive driving courses. Please note that, on occasion, the vehicle that you learn to drive in may carry a different company name and branding than drivingcourseslondon.
All courses booked through Driving Courses London form a direct contract between yourself (the student) and your named driving instructor and NOT with Driving Courses London.
It is the sole responsibility of your instructor to ensure that your test is booked at the appropriate time. If you have any questions or concerns about your test date and time, please refer these directly to your instructor.
Once you have been assigned an instructor, all subsequent interaction is between you and the named instructor. Driving Courses London takes every measure possible to ensure you the very best driving instruction experience, but each instructor's style of tuition and behaviour is solely their personal and legal responsibility.
In the unlikely event of any dispute that may arise (and for whatever reason), your instructor is directly responsible for reaching settlement with you. The Driving Courses London organisation will not be liable for any outstanding tuition hours, or financial compensation for unused tuition hours, that may occur between you and your specified instructor. Please also note that booked courses, lessons and any unused hours are non-transferable, so cannot be taken up by other drivers.
1. Students are to personally insure that they are holders of a current valid provisional driving licence. If new style licence both photo card & paper counterpart are required. If old style paper licence please bring with you your valid passport. Licences should be shown to the instructor at the first meeting.
2. It is the student's responsibility to ensure they have with them for their driving test all licence requirements, and if needed a valid theory test pass certificate.
3. A deposit of £150.00 for courses must be made with each course booking. Online bookings should be paid via the PayPal online payments form which will become available once the online booking form has been submitted. If your deposit payment is to be made by cheque, this should be sent by post by cheque to the Swindon office in the name of: A REYNOLDS
It is important to note that deposits paid are non-refundable under any circumstances.
PLEASE NOTE: where courses are booked by pupils who have not, at the time of booking, passed their theory test, a further goodwill deposit of £250 will be taken. This is to help incentivise pupils to undertake and pass their theory test and also to keep the course open for the pupil. It is an essential requirement for al pupils to have passed their theory test prior to taking their driving test. This additional deposit is not included within the 28 day cancellation period agreement and is non-refundable.
4. The remaining full balance of the course/lessons fee must be received at least 28 days prior to the first lesson or start of the course. Please note: the balance of the payment will be due, in full, directly to your instructor. Your instructor will provide the necessary payment instructions at the time your course confirmation email is issued. You do not pay the balance to drivingcourseslondon.
Important information: please note that payments should be made by Bank Transfer where possible. If you wish to pay via Debit or Credit card, those payments must be made using PayPal. An additional surcharge of 3.4% of your course price becomes payable in order to cover PayPal's fees. Please note that we do not accept PayPal 'Gift' payments as this would contravene PayPal's Terms & Conditions.
5. Any additional tuition that the student may request will be charged at the current hourly rate and would be paid direct to the instructor when tuition is taken.
6. The driving test itself represents the final lesson of any course. For example, if you pay for a 40 hour course, you will receive 39 hour-long lessons plus the driving test at the end of that course (this represents the 40th and final hour).
7. It is the responsibility of the student to notify their instructor immediately that they have passed their theory test and to supply their certificate number so their driving test can be booked with their course.
If the student has not passed their theory test prior to, or within, the 28 day course cancellation period, the course will still go ahead and require payment. In these circumstances we set aside a number of hours to complete the driving course prior to the eventual driving test date. If, for any reason, the student decides not to undergo the hours that have been set aside, we reserve the right to retain the full payment for those hours as they remain part of the original course hours and we have only rescheduled those hours as a goodwill gesture.
8. A cancellation notice is required if a student finds they are unable to take any of their course. This notice must be (a) sent in writing, by recorded post, or (b) by email. This must to be received at the Swindon office address no less than 28 clear days prior to the course start date. Any applicable refunds may take up to one week to process.
While all confirmed courses are expected to take place as agreed, in exceptional circumstances the pupil may request a rescheduling of their course dates. In any event, no course will be rescheduled more than twice and all requests to reschedule courses must be made within 14 days prior to the agreed course start date. In each case, the option to move the course will be at our discretion and our decision will be final.
9. Any tuition that has been booked with a deposit paid that is cancelled with less than 28 days notice will be charged for in full. Course deposits are non-refundable.
10. All courses must be started within a 6 month period of the date the related deposit and/or full course fee payment is received by us. In the event that a course is not started within 6 months, your deposit payment and any other payments you have made become non-refundable. Any course hours that you may have paid for but, for whatever reason, are not used also become null and void and cannot be taken or money refunded after the 6 month period has expired. In any circumstance and for any reason, we hold full discretion over whether refunds of any nature, and for any payments submitted, will be given.
Please note: we will always attempt to make contact with pupils using the email address and telephone number provided within pupils' booking forms or otherwise given to us by the pupil. If, for whatever reason, we are unable to contact pupils via those means, we will continue to make all reasonable efforts to make contact as best we can. If the pupil remains uncontactable, no refund of deposits paid will be issued.
11. Driving tests always take priority over driving tuition. Occasionally student's tuition times may need to be changed to accommodate a driving test. Changes to a student's tuition times will be notified to the student.
12. It is against the law for anyone to drive while under the influence of of alcohol or drugs. Any student being suspected of being under the influence of either will have their tuition terminated for that day with the lost of that day's tuition.
13. Abusive language or threatening behavior to any instructor, or to the general public while within the instructor's car will not be tolerated. Any such behavior will result in the course being terminated resulting in the loss of course fee.
14. Instructors reserve the right to withhold the use of their vehicle for the driving test if in the opinion of the instructor the student's driving is not to a safe standard for the driving test to be taken. As per condition 6 (above), the use of the instructor's vehicle during the driving test represents the final/last hour of any course that you have booked with us.
15. Driving tests are always arranged in advance of the course starting date. If the DVSA make any changes to the driving test within the cancellation notice period then the course will continue as arranged. Should a DVSA change happen then your drivingcourseslondon instructor will do everything possible to rearrange another test to be taken quickly and will help claim any of your out of pocket expenses from the DVSA.
It is important to note that once we have booked a test with DVSA we then have no control over whether they change the test date/time or even cancel the test. As these types of changes are completely out of hands your driving course will still go ahead as planned and we will do everything that we can in order to work with DVSA to ensure your revised test date is booked as close to the end of your course as possible.
16. Please note that driving tests cannot normally be booked in advance for pupils who have not already taken and passed their driving theory test. The booking and passing of the theory test is entirely the responsibility of each pupil and is not included within any of our courses and fees. While we will do everything within our power to book your driving test at a time and date to suit you, we are limited by what the driving test centres have available. We are also not able to have any pupil take a driving test who has not previously passed their theory test. We therefore offer no refunds on deposits for pupils who book a course with us but who fail to pass their theory test prior to their driving test.
17. Driving Courses London branded vehicles are all owned and operated by their respective instructor owners. Their vehicles are regularly serviced and kept to a very high standard of roadworthiness. We will always endeavour to ensure that our cars are in ideal operational condition prior to your test. If any problems with a vehicle occur within the days leading up to your test we will, where possible, ensure these are dealt with prior to the test itself. However, in the very rare event of one of our cars breaking down, sustaining a flat tyre or developting any other mechanical fault that renders it unusable or unsuitable shortly prior to the test (or during your test), we will pay your rescheduled test fee and also provide you with an additional two hours of driving tuition at no cost to you (please note: the two additional free hours include your rescheduled test hour).Please note that any alleged defect with our cars that the pupil (or other person) perceives to be an issue will only be considered a defect if/when the instructor has assesed the alleged defect and confirmed that they agree the defect exists. Our instructors will always be honest and fair in such circumstances but we cannot accept an allegation of a defect as being proof of a defect. Pupils are welcome to invite a mechanic or other qualified professional to check our vehicles and provide written confirmation of any alleged defect. This would be entirely at the expense of the pupil regardless of the outcome of any inspection.
If, for any reason, the pupil damages the vehicle they are using whilst under tuition, the time it takes to repair such damage will be lost from the pupil's course time if the car has to be booked in for repair during the pupil's previously agreed course time. Whether the damage is caused deliberately, by accident or by a freak occurrence, the above condition remains the same. In the event that the damage is caused deliberately, or the instructor perceives the damage to have been caused through the pupil's deliberate actions OR negligence, we may pursue the pupil for reimbursement of any expense that result. Any costs relating to damage caused by the pupil which is not covered by our extensive insurance will also be payable by the pupil who caused the damage.
If your car is involved in an accident during your course, or becomes undriveable for any reason, we will endeavour to find and alternative vehicle and you will be offered the chance to postpone any missed hours at this time. Should you choose not to postpone those hours at the time the option is offered to you, they will be forfeited and no refund for those hours will be given.
18. In the unfortunate event that an instructor is too ill to take a booked course, we will make every effort to inform you as soon as possible and arrange with you to reschedule your course. We will make every effort to ensure your course can be rescheduled, but if we are unable to reschedule the course with you for any reason we will retain your deposit and any other fees you have paid to us unless we decide to refund any payments at our discretion.
Due to the nature of intensive courses, if the pupil becomes ill during the course and is unable to complete their allocated time or take any scheduled lesson time, any remaining time may be forfeit if the pupil is unable to continue within 3 months of the start date of the course. Ill health of the pupil will usually not result in any refund being given. In cases where a pupil is ill and unable to take their lession, we must be informed at least 3 hours before the lesson is due to commence. If not, no refund or lesson rescheduling will be made. This is subject to the discretion of the instructor, whose decision in these instances is final.
19. Poor/dangerous weather conditions policy: in the event of poor weather your instructor will reserve the right to make the decision whether or not to undertake your course. In all cases, our primary concern will be safety. If you choose to cancel your course despite your instructor indicating it will go ahead, no refunds will be given - although we may help with rescheduling the course. If your instructor decides the conditions are too dangerous to take the course we will work with you to reschedule the course for a convenient time. No refunds will be issued due to poor weather conditions. Please note that we have no control over the DSA canceling your driving test due to poor weather conditions. In the event the DSA cancel your test we will work with you and the DSA to reschedule your test.
20. Failsafe Course: please note that any student who passes their test at the first attempt as part of their Failsafe Course will not receive a refund for any unused tuition hours or tests that subsequently have no need to be taken. Any students who pay for their Failsafe Course, complete part of the course but then choose, for whatever reason, not to complete the tuition hours and/or driving test(s) will similarly not be entitled to any refund (in whole or in part).
21. When making a booking with us, we go to great lengths to ensure that you have read and accept our Terms & Conditions. These are updated regularly and clearly accessible and avaialble to view on our website at all times. When submitting an online booking form via our website you can only do so by also clicking the box to confirm that you have read and accepted our Terms & Conditions. All bookings we receive will be processed and undertaken on the basis of good faith that you have indeed read and understood the Terms & Conditions (as you will have confirmed you have done). This will be the case regardless of whether you have actually read and accepted our Terms & Conditions.
22. Where the person undertaking the driving course is under the age of 18 at the time they make their booking, the booking itself must be made by their parent or guardian and accepted by us on that basis.
23. It is the student's responsibility to ensure that, prior to commencing their course, their eyesight (with glasses or contact lenses if necessary) is at the required level to pass the driving test, ie, the student must be able to read a vehicle license plate made after 1st September 2001 from a distance of 20 metres. All students undertaking a course must, if they require glasses or contact lenses, wear them at all times throughout the duration of the course and the driving test.
24. All students retain the right to end any part of their daily course at any earlier time than scheduled. In the event that a student chooses to end their day's driving early, and for whatever reason, the remaining tuition hours of that day are forfeited and cannot be made up at any other time.
25. At the time we accept any course booking we take the student's evaluation of their own driving skill level at face value. If, when the course commences, our evaluation of the student's driving skill level is significantly below that which was originally stated, the booked course will still go ahead as planned but we reserve the right to cancel the associated test booking if we feel there is no realistic likelihood of the student attaining a level of driving skill necessary to attempt to pass their test within their allotted hours.
Where the booked course is long enough to enable us time to cancel the course and avoid paying the test fee, we will do so. If the cancellation period available to us is not long enough (ie, four full days or less), the student will lose their test fee payment despite not being entered for the test.
If the pupil reaches the latter stages of their course and it is deemed that their driving capabilities are such that they have little or no chance of completing their driving test (ie, the instructor firmly believes that the driving test examiner would call a halt to the practical test before it has been fully undertaken) then we reserve the right to not enter that pupil for their practical test. This is a requirement of being professional in our conduct and also reduces the psychological impact on the pupil of an aborted practical test. In these rare circumstances, the test fee will, unfortunately, be lost as we are unable to reclaim it.
26. In cases where a pupil is deemed to have the appropriate driving ability to more than likely pass their driving test but have not completed all of their alloted course hours, it may be possible to arrange for these hours to be used at a different time. For example, for motorway driving tuition. This will only be possible in exceptional cases and with our prior agreement. Where this type of arrangement has been made, the unused hours must be taken as some form of driving tuition and will not be redeemable or refundable in monetary form.
27. We adopt a zero tolerance approach to offensive and/or violent behaviour. Racist, sexist and/or offensive language will not be tolerated. If such behaviour continues after a first warning, we will terminate the lesson and any remaining lessons with no refund of course or booking fees.
If it is believed that the pupil has committed an offense or driven in a deliberately dangerous manner, ignoring all instruction and warnings not to repeat the actions, the instructor has a responsibility and the right to terminate the lesson with immediate effect with no refund given. If the behaviour continues in subsequent lessons, the entire course may be terminated with no refunds given.
28. Courses will include appropriate rest periods at the discretion of the instructor on each day of the course. The frequency and length of these rest periods will be determined by the instructor and may vary from day to day. These periods are included in the hours that make up the total number of hours in the course itself.
29. Communication: Please note that from the moment we receive your driving course booking form we will have a requirement to be able to contact you via the email and telephone details you provide on your booking form. It is very important that you supply the correct contact information. We will make every reasonable attempt to contact you via email and telephone when necessary. However, the process requires that you respond when requested. If we do not receive a timely response to any messages that we leave for you, we reserve the right to forfeit your course. We would normally keep any deposit payment that you may have made, so it is essential that you are contactable - and/or respond to any message we may leave for you - up until your practical test has been completed.
30. Covid-19/Coronavirus disruption: We will always continue to carry out courses until such time as we are instructed that we may no longer operate. Where any courses are unable to be undertaken due to Government imposed lockdowns, we will work with pupils to reschedule those courses and practical tests as soon as it becomes possible to do so. Due to the fast paced nature of any potential lockdowns, we are unable to give refunds for any courses that are affected and/or postponed due to Government directives.
Pupils who are due to undertake a driving course test who positive for Coronavirus and/or have to self-isolate during the course dates period will be offered the opportunity to reschedule their course and test dates at the earliest and most convenient time possible. If you do not wish to have your course and test date rescheduled with us, we may, at our discretion, issue a refund. However, any refunds will only be issued at such time as we have been able to resume our driving courses (ie, when lockdown restrictions have been lifted).
Please note that if a refund has been issued and you wish to rebook a course with us at a later date, we will be unable to schedule your course until all existing customers' courses have first been rescheduled. This could mean you would face an additional waiting time of six months or more.
We reserve the right to change these terms and conditions at any time and without warning.
Terms and Conditions last updated: 15th February 2021
Cookies are unique identifiers, usually made up of small pieces of text or code that are placed on your device. Cookies are used by website owners to help websites operate and work more efficiently.
Essential Cookies: These cookies are essential for our Site to work properly. They include, for example, cookies that make it possible for you to browse and use our Site.
Cookies are either classified as 'Session Cookies' or 'Persistent Cookies'. Session Cookies are stored temporarily and deleted once you close the browser window. Persistent Cookies are stored on your device between browser sessions, and are beneficial because they allow us to remember your preferences and activities while on the Site. The length of time these cookies remain on your device will vary, as it depends on the specific cookie used.
You may also disable certain cookies through your browser settings. In particular, you can disable these cookies on Apple Safari, Google Chrome, Internet Explorer and Mozilla Firefox. Please check your browser settings for more information. Within each browser, you can select the option to clear all cookies and other browsing data.
If you use the Site after you have cleared all cookies from your browser settings, cookies may be placed on your device again. To avoid having these cookies placed on your device again, you can opt-out as described above or by installing an application on your browser, such as Ghostery or PrivacyBadger, to ensure certain cookies are not placed on your device.
The General Data Protection Regulation (GDPR)
(Only applicable to individuals and companies within the European Union)
The General Data Protection Regulation (GDPR) will help to better protect your personal data.
We have a number of lawful reasons that we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'. We process personal information for certain legitimate business purposes, which include some or all of the following:
- where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
- to identify and prevent fraud
- to enhance the security of our network and information systems
- to better understand how people interact with our websites
- to provide direct communications which we think will be of interest to you
- to determine the effectiveness of promotional campaigns and advertising
Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email firstname.lastname@example.org Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.
We may collect such information from you via the contact and booking forms used throughout our website. As displayed as part of each form, by submitting your data via these forms you consent to our use of your data as outlined below.
We already go to great lengths to best ensure your personal information and/or special information is safe. This includes personal information such as your name, address, email address, date of birth and also special information such as your Provisional Driving Licence number.
We will use your personal and special information in order to respond to any enquiries you may submit via this Site and to enable us to book your driving course and/or driving test. We may sometimes use your personal data to assist us in providing customer service, which includes tailoring the information we share with you to help ensure that it's relevant, useful and timely, so that you can receive the appropriate information about your courese, driving test and other services we may provide to you along with invoicing and other customer related communications.
We never sell or provide your personal data to third parties unless required to do so under current law. While we do not hold any database of customer details, we will retain all contact form supplied details for a period of up to 10 years. You may request that we delete your contact form and/or booking form supplied personal and special information at any time by emailing email@example.com at any time. Your information will then be deleted.
We respect your privacy and work hard to meet strict regulatory requirements.